How we use your personal data
going to do with the personal information it collects about you.
The policy applies regarding the information we collect from:
- Users who visit our sites.
- Users who adress to the company questions or complaints by any of the means put at their disposal to do so.
- People who use our services. Users who employ both products / services offered on our websites and users who subscribe to our newsletters or any other services we offer in the future
a) Visitors to our website
When someone visits www.entradasmadrid.com
, we collect standard access information made to our websites as well as details of the behavior patterns of visitors. We do this to analyze the number of visitors to different parts of the site and to improve our websites and provide a better browsing experience to our users. We collect this information in a way that does not identify anyone. We make no attempt to identity the people who visit any of our partner websites or the information provided through this site with any personally identifiable information from any other source. Whenever we collect personal information through our websites we will warn the user before collecting this personal information, explaining the reasons why we do it and who will be the recipient of this information.
ENTRADASMADRID does not store cookies, but only uses session variables, whose sole purpose is to facilitate the buying process and are immediately deleted when you exit the browser.
b) Users who directed the company to address questions or complaints
When we receive an inquiry or complaint from a person we need to collect your data to respond to it.
We only use the personal information we collect to process the query and check the level of service we offer. We also use this information to make our statistics, for example to know the number of queries we receive.
Personal information collected for these purposes will be retained until the query has been processed and we understand that conservation is not necessary to justify that the consultation has been properly served.
We try to apply the highest standards of quality in our services and for this reason we take complaints and inquiries seriously. We encourage people to point out if you think the treatment of your data is inadequate, as well as any suggestions to improve our procedures.
c) users who take our products / services or to subscribe to our newsletters
When we offer services / products to our users, it is necessary to obtain details of the person requesting the services / products for the management tasks, for justify the proper provision of services, compile statistics for our internal use and improve our services and to keep you informed of special offers or promotions which we believe may be of interest.
At any time you may contact us for information we have about you, correct or request that we delete or stop using them for an activity such as to send commercial communications.
We retain the personal information we have about the user by applying the appropriate technical measures taking into account the type of data that are processed in each case, which ensures that no third party access to them.
How to contact us:
or to the address:
Registration No. 105497
1 / 5 Irish Town, ICOM HOUSE, second floor